Returns & Exchanges

Every SCANDALINEN piece is handcrafted to order in our Hanoi workshop. We put real care into every stitch — and we want you to feel that. If something isn’t right, we will make it right.

What Can Be Returned or Exchanged

You may return or exchange any eligible item within 30 days of delivery, provided it is:

•       Unworn, unwashed, and unused

•       In its original condition with all labels attached

•       Returned in its original packaging

The following items are not eligible for return or exchange:

•       Custom or made-to-measure orders (items produced to your specific dimensions)

•       Items marked as Final Sale or Clearance

•       Pillow inserts and protectors

•       Fabric samples and cut-to-length linen fabric

•       Gift cards

•       Bedding that has been used, washed, or altered

How to Start a Return or Exchange

We keep this simple. No portal, no complicated forms.

1.     Email us at scandalinen@gmail.com or message us on WhatsApp at +84 936188661

2.    Tell us your order number, the item(s) you’d like to return or exchange, and the reason.

3.    We’ll confirm eligibility and send you instructions within 1–2 business days.

4.    Pack the item securely and ship it back using the method we agree on.

Refunds

Once we receive and inspect your return, we will confirm by email. Approved refunds are issued to your original payment method within 10 business days of us receiving the item.

 

Refunds cover the full selling price of the returned item. The following are not included in the refund:

•       Original shipping costs

•       Return shipping costs (unless the return is due to our error — see below)

Exchanges

Want a different size, color, or item? We’re glad to help. Contact us at scandalinen@gmail.com or WhatsApp +84 936 188 661 with your order number and what you’d like instead. We’ll check availability and confirm the exchange before you send anything back.

If there is a price difference between the original and replacement item, we will either invoice the difference or issue a partial refund accordingly.

Who Pays Return Shipping?

We believe in being straightforward about this:

•       If we made a mistake (wrong item, wrong size, manufacturing defect) — we cover all return shipping costs. For international orders, we will arrange a courier pickup from your address at no charge to you.

•       If you changed your mind or ordered the wrong size — return shipping is at your expense. We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit.

Defective or Incorrect Items

We inspect every item before it leaves our workshop. But if something arrives damaged or not as described — wrong size, wrong color, broken stitches, open seams, or any manufacturing defect — you are entitled to a full refund including all shipping and handling costs, or a free replacement if you prefer.

Please contact us within 30 days of delivery with:

•       Your order number

•       A clear photo of the defect or issue

•       A brief description of what went wrong

We will respond within 1–2 business days and resolve it quickly.

Gifts

Received a SCANDALINEN item as a gift and need to exchange it? We can exchange it for another item or issue a gift voucher of equal value. If a cash refund is needed, it can only be processed to the original payment method used at purchase — please have the gift giver contact us directly in that case.

Frequently Asked Questions

What is SCANDALINEN’s return policy?

SCANDALINEN accepts returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, unused, and in original packaging with labels attached. Custom and made-to-measure orders, final sale items, used bedding, fabric samples, and gift cards are not eligible. To start a return, contact scandalinen@gmail.com or WhatsApp +84 936188661.

How long does a refund take from SCANDALINEN?

Once SCANDALINEN receives and inspects your returned item, approved refunds are processed within 10 business days to your original payment method. You will receive a confirmation email when the return is received.

Does SCANDALINEN cover return shipping costs?

SCANDALINEN covers all return shipping costs  including courier pickup for international orders when the return is due to a manufacturing defect, wrong item, or wrong size sent by SCANDALINEN. If you are returning an item because you changed your mind or ordered the wrong size, return shipping is at the customer’s expense.

Can I return a custom or made-to-measure linen order from SCANDALINEN?

Custom and made-to-measure orders items produced to your specific dimensions are not eligible for return or exchange unless they arrive with a manufacturing defect. SCANDALINEN recommends reviewing the Size Guide or contacting the team before placing a custom order.

What counts as a manufacturing defect at SCANDALINEN?

Manufacturing defects at SCANDALINEN include wrong item shipped, wrong color or size, broken stitches, and open seams. Natural linen characteristics such as slight color variation between batches, minor texture irregularities, and 2–3% shrinkage after the first wash are not considered defects — these are inherent properties of natural linen fiber.

Can I exchange a SCANDALINEN item I received as a gift?

Yes. Gift recipients can exchange a SCANDALINEN item for another product or receive a gift voucher of equal value. Cash refunds can only be issued to the original payment method, so the gift giver would need to contact SCANDALINEN directly for a cash refund.

How do I contact SCANDALINEN to start a return?

To start a return or exchange, email scandalinen@gmail.com or message on WhatsApp at +84 936188661. Include your order number, the item(s) you wish to return, and the reason. SCANDALINEN will respond within 1–2 business days with instructions. Do not ship items back before receiving confirmation.

For detailed return, refund, and exchange information with step-by-step instructions, please visit our Return Policy page: https://scandalinen.live/pages/return-refund-and-exchange

Questions? We’re always here.

scandalinen@gmail.com  ·  WhatsApp +84 936188661  ·  www.scandalinen.live

No 2, Lane 120, Hoang Quoc Viet str, Cau Giay, Hanoi, Vietnam